Customer Success Manager

About Wring

Wring helps companies pay less for AWS without changing a line of code. We pool our customers' spend to negotiate discounts none of them could get alone, find the credits programs they qualify for, and flag the waste sitting in their bill — all through read-only, billing-level access.

We don't charge a platform fee and we don't take a cut of what anyone saves. AWS pays us for the volume we bring and the billing complexity we absorb, which means we only do well when our customers keep saving and stay. It's a deliberately narrow business model, and it shapes how we build.

We're a small team. Everyone here talks to customers, and the distance between noticing a problem and shipping something about it is measured in days.

What you'll do

Our customers stay because their bill keeps going down. You'll own that after onboarding: checking savings are landing, spotting when spend patterns change, and bringing customers new opportunities — a credits programme they now qualify for, a commitment worth revisiting.

You'll also be the loudest internal voice for what customers actually need, which carries real weight on a team this size.

Who you'll work with

You'll work with the FinOps engineers on savings delivery and with sales on renewals and expansion. On a team this small, that's mostly a handful of people in a shared Slack channel.

What you'll bring

• Experience owning customer relationships at a technical B2B company
• Comfort talking to engineers and finance people in the same meeting, and adjusting for both
• A bias for flagging problems early rather than presenting a tidy summary later

How we hire

A 30-minute call to swap context, a conversation with the people you'd work with, and one practical exercise based on something we've actually had to solve — paid, and never a take-home that eats your weekend. Three steps, usually inside two weeks. We reply to every application either way.